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Lab Testing.




I have used portable Usability test lab at a user conference in US. A user conference is a best location to get your users at one place and conduct test. It also give you the advantage to test a pre release build. And for the users, they also feel that the are heard in your organization. This helps build customer trust.
The tasks involve writing a U-Test plan, contacting customer, recruiting participants, creating task sheet, recording screen movements and user expressions. Analysis of movie clips and comments. Presentation to management and follow up.

Remote Testing:
I have even done remote testing using webEx, Netmeeting and our proprietary desktop sharing application. The activities in a remote testing may vary.
One method of doing a Remote testing is that the test application is loaded on a machine and the user is accessing this remotely. In this case the speed is very slow.
On the other hand the test application can be loaded on the user side and the observers can site remotely and take the comments. This method we have found better..